Brandon Dickey

About Brandon Dickey

I’m an operations and customer lifecycle leader with 17+ years at Comcast, currently serving as Senior Vice President of Base Management Operations.I lead large-scale teams and partners responsible for customer service, billing, retention, and frontline execution across the lifecycle.My focus is on clarity, alignment, and building systems that enable people to perform consistently at scale. I believe strong outcomes come from simple operating models, honest dialogue, and leaders who take accountability for results.I’m committed to developing talent, strengthening culture, and removing friction so teams can focus on what matters most.

Experience

1. Senior Vice President, Base Management Operations

   Comcast

   Jan 2026 — Present · Philadelphia, PA, US

   Lead enterprise Base Management strategy and operations across a internal and partner workforce, spanning retention, movers, account management, repair, and specialty care.Accountable for customer lifecycle value, churn reduction, mobile attach, sales effectiveness, quality of sale, and first-time-right execution.Partner closely with Sales, Product, Digital, Finance, Marketing, Technology, and Field Operations to align strategy, operating model, and AI-enabled decisioning into scalable frontline execution.Focused on building a high-trust, service-first culture; simplifying systems and processes; and equipping leaders and frontlines with the clarity, tools, and governance needed to perform at scale.

Education

• Concordia University-Wisconsin

  BA, Business Management

• The Tuck School of Business at Dartmouth

  SCTE-Tuck Executive Leadership Program

  2016 — 2016

• Drexel University's LeBow College of Business

  Master of Business Administration, Applied Artificial Intelligence in Business

Skills

• Voice Over Ip (Voip)
• Performance Management
• Crm
• Call Center
• Leadership
• Budgeting
• Cross-Functional Team Leadership
• Marketing Strategy
• Call Centers
• Business Development
• Telecommunications
• Sales
• Customer Satisfaction
• New Business Development
• Management
• Team Building
• Workforce Management
• Broadband
• Customer Relationship Management (Crm)
• Marketing
• Customer Experience
• Strategic Planning
• Coaching
• Voip
• Strategic Partnerships
• Program Management
• Product Management
• Sales Operations
• Customer Retention
• Customer Service
• Budgets
• Team Leadership
• Vendor Management
• Sales Management
• Business Process Improvement
• Account Management
• Strategy
• Process Improvement