Brandon Bernhardt

About Brandon Bernhardt

As a Principal Project Manager at Paycor, I leverage my 10 years of experience in managing software implementation projects to deliver high-quality solutions that meet client needs. I have a proven track record of managing the conversion of new clients to Paycor\'s software solution, ensuring projects are on schedule, within scope and budget, and preparing and delivering change requests when appropriate. I also effectively analyze and develop mitigation plans for any significant potential risks, establish strong working relationships with clients based on clear expectation-setting and mutual trust building, and serve as the initial point of contact for any client escalations. Prior to joining Paycor, I worked as a Project Manager at Clubessential, where I facilitated and directed all client meetings and interactions relating to the initial development and completion of the project, set and managed client expectations of project tasks, critical sign-off stages, and milestone schedules, consulted with clients on best practices to use in implementing the new system, interacted with and coordinated the involvement of cross-functional teams as needed to meet project objectives, established and drove project timelines and desired results, and identified opportunities for additional sales and forwarded those to appropriate sales personnel. I am passionate about delivering value to clients and driving project success.

Experience

1. Principal Project Manager

   Paycor

   Mar 2025 — Present · Cincinnati, OH, US

   Spearheaded the conversion of new clients to Paycor software solutions, collaborating effectively with diverse internal and external stakeholders.• Ensured projects adhered to schedules, scope, and budget, preparing and delivering change requests as necessary.• Conducted thorough risk analysis and developed mitigation plans for significant potential risks.• Fostered strong client relationships through clear expectation-setting and mutual trust-building.• Ensured the project team comprehended customer business objectives.• Clearly defined customer requirements to ensure the system met their needs.• Acted as the primary contact for client escalations, scheduling and leading regular meetings.• Documented and communicated implementation progress using project management software.• Maintained an implementation issues log, detailing tasks, completion dates, and ownership; regularly distributed the log to internal and external stakeholders.• Trained new users on Paycor systems and procedures, supplementing other training resources.• Troubleshot hardware and software system issues for clients, escalating to technical support when necessary.• Promptly raised concerns to internal stakeholders and escalated when required.• Provided technical expertise to support the sales team as needed.• Managed client service responsibilities, including lost account management, late-night rotations, and proactive/reactive client calls.• Followed up and communicated timely with sales and department management regarding account statuses.

Education

• Hondros College

  Real Estate

  2017 — 2017

• Wilmington College (OH)

  Bachelor's of Science, Sport Administration

  2003 — 2007

• Xavier University

  Masters of Education, Sport Management

  2007 — 2008

Skills

• Event Planning
• Sponsorship
• Sales
• Facebook
• Event Management
• Advertising
• Sports Management
• Marketing
• Social Media
• Sports Marketing
• Sports
• Customer Service
• Public Relations
• Social Networking
• Social Media Marketing