Brandon Baumann
Business-Process Efficiency Leader ✔️Process/Project Engineering Management ✔️Sales & Marketing Strategies
- Role
- Customer Experience Manager at Optimal Blue
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Brandon Baumann
I can answer any question you have about mortgages—from originations through first contact, and to closing, my deep understanding of sales and operational processes sets me apart. System knowledge is where I shine. With a background in both sales and operations in the industry, I have a unique perspective that takes into account what loan officers need while keeping in mind what affects the operations group so that solutions are helpful to each department.Combining all skills I have acquired throughout my career in mortgages, I am provided a well-rounded view of the entire process, and the ability to overcome the many challenges faced when embracing and driving the transformation of the mortgage business into the digital age.“As a natural leader Brandon is one that is willing to take on any challenge you give him, he is quick, concise, and deliberate in his flawless execution.”The most rewarding challenges are the ones where I don’t have the answer quickly and need to do a deeper dive into the root cause. These are the type of situations that help me grow the most because I gain more insight into IT systems, and expand my operational knowledge.This also allows me to provide the calm voice in stressful situations; resolving issues for business partners who expect our systems to work flawlessly.Known for a positive attitude, the ability to effectively communicate in stressful situations, and a desire to keep learning in a constantly evolving environment, I have become a “go to” person when others have problems they find difficult to solve. I take pride in being a trusted source of information.\"Brandon also has an infectiously positive and optimistic attitude that makes work fun and engaging.\" In my free time: I enjoy family time, youth sports, volunteering at my kid’s school, and cooking on my bbq pit.Words to live by: “If you aim at nothing, you’ll hit it every time.” Zig Ziglar Stay positive no matter the situation.
Experience
Customer Experience Manager
Aug 2023 — Present · Plano, TX, US
Education
Texas Tech University
Bachelor of Applied Science (B.A.Sc.)
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