Brandon A.

About Brandon A.

I find complex operational problems, build the data and reporting frameworks that make them understandable, and lead teams that translate those insights into decisions that move the business forward.Currently I manage the performance operations for Meta\'s Payments and Integrity customer support program, a 2,500-person global operation across four regions with a $150M annual budget, including governance of an AI-driven resolution program where vendor teams evaluated model outputs to improve autonomous decision-making. Before that I led data product consulting and enterprise client delivery at General Motors, and fraud analytics programs at Wells Fargo. I started my career as an Assistant Team Lead at the FBI in counterterrorism and counterintelligence.My background spans global operations leadership, BPO and vendor management, payments fraud, AI operations and governance, data strategy, and executive stakeholder communication.Open to Manager through Director roles in operations, strategy and business operations, trust and safety, AI governance, risk management, data strategy, or vendor management across industries where operational scale and data-driven decision making matter.

Experience

1. Head of Payment & Integrity Support Operations

   Meta

   Jun 2021 — Present · Austin, TX, US

   I lead a global team of performance and change managers in transformative operations at Meta, driving efficiency and compliance in vendor support. • Developed risk management processes that reduced access to sensitive user data, mitigating privacy risks. • Re-engineered training and knowledge centers, achieving a 40% improvement in customer satisfaction within six months. • Integrated metric-driven change management into vendor operations, enhancing collaboration and success rates.

Education

• Carnegie Mellon University

  Bachelor's of Science, Policy and Management

  2004 — 2008