Brandon White

About Brandon White

I specialize in resolving the \'unsolvable\' bugs in complex enterprise production environments. With 13+ years of experience, I bridge the gap between backend engineering and customer success by deep-diving into Java/Python code, performing forensic SQL validation, and architecting secure IAM (SAML/SSO) workflows. I thrive on maintaining 100% SLA for mission-critical apps while ensuring a high-touch user experience.

Experience

1. Product Support Analyst

   Bullhorn

   Jul 2025 — Present · Raleigh, NC, US

   Serve as the customer\'s first point of contact, focusing on creating and delivering an incredible customer experience.Apply critical thinking and independent judgment to quickly identify, troubleshoot, and resolve technical issues for 15+ product lines.Strive for first-call resolution, addressing customer tickets via phone, email, and/or chat, and proactively communicating progress.Contribute to the global knowledge management system by flagging, editing, and creating articles to prevent recurring issues.Adhere to key customer and team-focused metrics to maintain high standards in performance.

Education

• North Carolina Central University

  BA, English with a conncentration in Media Communications

Skills

• Word
• Blogging
• Audio Editing
• Wordpress
• Video Processing
• Audio Engineering
• Video Editing
• Social Networking
• Video
• Social Media Marketing
• Facebook
• Graphic Design
• Dreamweaver
• Illustrator
• Audio Post Production
• Adobe Photoshop
• Customer Service
• Audio Mastering
• Audio-Visual Production
• Indesign
• Editing
• Final Cut Pro
• Photoshop
• Interviews
• Video Production
• Press Releases
• Public Speaking
• Strategic Communications
• Nonprofit Organizations
• Event Planning
• Social Media
• Advertising
• E-Discovery Consulting
• Nonprofits
• Management
• Copywriting
• Web Design
• Microsoft Word
• Audio Mixing
• Audio Recording