Brandon Phillips
Chief of Staff | Senior Executive | Customer Success | Operations & Organizational Design | Business Transformation | Strategic Planning | Global Talent Development | Sales Engineering | System Implementation
- Role
- Restaurant and Bar Operations Lead at The Cheesecake Factory
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Brandon Phillips
Over 15-years of leadership experience committed to customer satisfaction, employee development, business growth, and transformation.Relationship management is at the core of my approach, and I believe in the power of authentic connections to drive success.• $200+ million new client sales generated across various industries.• $55+ million generated by price increase, new GTM strategies, and account expansion.• Decades-long customer retention cycles.• $5+ million bottom-line savings through transformation and restructuring initiatives.• 2,500+ remote and onsite employees in North and Central America, and Europe.• Countless relationships developed with clients and senior leadership, incl. F-500 My expertise lies in process and policy development, and in cultivating high-performing teams in customer service, sales engineering, and operations; domestic and international. I thrive in environments where we can immerse ourselves in discovering customer needs, utilizing that information to influence business decisions. Adaptivity is key.I strive to lead by example, and my history in roles covering all parts of an organization enables a holistic understanding of business operations and the ability to lead cross-functional communication effectively, driving efficiency and innovation.
Experience
Restaurant and Bar Operations Lead
May 2023 — Present · Santa Monica, CA, US
Employee of the Month; Team Player Award; Q1 2024 #1 Performer; Dynamic Communicator Award
Skills
- Employee Training
- Healthcare Information Technology (Hit)
- Business Development
- Sales Management
- Hipaa
- Healthcare Management
- Project Management
- Food & Beverage
- Customer Retention
- Customer Service
- Employee Benefits
- Employee Management
- Food Service Operations
- Healthcare Consulting
- Emr
- Revenue Cycle
- Payroll
- Notary Public
- Sourcing
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Restaurant Management
- Healthcare Information Technology
- Team Building
- Medical Transcription
- Ehr
- Medicare
- Hospitals
- Human Resources
- Process Improvement
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