Brandon Jolley
Delivery Manager | Agile Enthusiast | Passionate Project Manager
- Role
- Delivery Manager Support Engineering Manager at Conduent
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Brandon Jolley
Experienced Scrum Delivery Lead with a proven track record leading cross-functional teams in delivering custom healthcare software solutions. Adept in Agile methodologies, project monitoring, and stakeholder communication. Managed multi-million-dollar engagements, exceeding project deliverables through streamlined processes. Currently driving success at Conduent, orchestrating Agile ceremonies and maintaining transparent stakeholder communication. Previous roles include Associate Technical Project Manager at Stibo Systems Inc, where I managed concurrent projects, and Project Manager at Sopra Banking Software, successfully implementing SaaS Solutions. Passionate about optimizing processes for efficient project delivery. Let\'s connect!#ProjectManagement #AgileLeadership #HealthcareIT #ScrumMaster
Experience
Delivery Manager Support Engineering Manager
Sep 2025 — Present
Lead delivery and support operations across multiple state, federal, and international government health systems, balancing new implementations with ongoing production support.Manage a distributed engineering and support team, overseeing workload allocation, ticket aging, escalations, PTO coverage, and performance management.Directed transition from a 1:1 client-engineer model to a more scalable coverage model to improve response times, reduce risk, and increase operational resilience.Own governance and approval processes including CAB, CISO, Architecture Review Boards, and production deployment readiness.Oversee complex platform migrations and upgrades, ensuring minimal disruption to live environments.Serve as escalation point for high-impact incidents, coordinating DevOps, QA, DBAs, Product, and Architecture teams.Implemented new metrics and reporting dashboards (ticket aging, closure rates, support vs non-support hours) to improve transparency and leadership reporting.
Education
University of Georgia - Terry College of Business
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
2007 — 2011
Skills
- Html
- Css
- Microsoft Office
- Sales
- Team Leadership
- Java
- Microsoft Excel
- Powerpoint
- Software Implementation
- Leadership
- Research
- Project Management
- Mysql
- Customer Service
- Visio
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