Brandon Rivera
Precision and personalization, one moment at a time.
- Role
- General Manager at Holiday Inn Express
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Brandon Rivera
Experienced Sales Leader with a demonstrated history of working in the hospitality…
Experience
General Manager
Oct 2025 — Present · Mystic, CT, US
Oversee hotel operations: Manage all aspects of daily hotel operations, including front desk, housekeeping, maintenance, and guest services to ensure smooth functioning.Ensure guest satisfaction: Focus on providing an exceptional guest experience by addressing complaints, resolving problems, and ensuring all guest needs are met.Manage financial performance: Be responsible for the hotel\'s budget and profitability and develop strategies to maximize revenue and sales.Lead and develop staff: Recruit, hire, train, and retain employees. This includes overseeing department managers and coordinating duties to ensure departmental goals are met.Uphold brand standards: Ensure the hotel consistently adheres to Holiday Inn Express and IHG (InterContinental Hotels Group) brand standards in all operations and services.Handle maintenance and issues: Address and resolve maintenance issues, staff shortages, or equipment problems.Marketing and sales: Develop and implement marketing and sales initiatives to drive business and increase revenue.Develop and implement strategies to enhance guest satisfaction and improve overall hotel performance.Foster a positive work environment that encourages teamwork and professional development.Coordinate night audits and ensure accurate financial reporting and compliance with company policies.Maintain knowledge of industry trends and best practices to keep the hotel competitive in the market.Collaborate with marketing teams to promote hotel services and increase occupancy rates.
Education
Instituto de Banca y Comercio Inc
Associate's degree, Tourism and Travel Services Management
2006 — 2007
Monroe University
Bachelor's degree, Hospitality Administration/Management
2012 — 2014
Catalina Morales de Flores
High School Diploma, General
2004 — 2006
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