Brandon Riggan
Partner Strategy Executive Payment Processing Merchant Services
- Role
- Partner Strategy Executive at Global Payments Inc.
- Location
- Windsor, CO, US
- LinkedIn followers
- 500 followers
About Brandon Riggan
Highly Motivated, Results Driven, Proven leadership experiences which have created an…
Experience
Partner Strategy Executive
Jan 2023 — Present · US
Manage client relationship for assigned accounts; all Global Payments products and services including TMS, Value Added Products (VAPs), and Core across all platforms including Commercial, Consumer and Debit.Support Partners by acting as the voice, identifying product support and development needs and communicating needs internally. Build long-term relationships with clients while ensuring understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs. In addition Identify new product services based on strategic direction of the partners needs.Act as point of contact for all escalation needs while providing quality service and operational performance within the parameters of the client\'s projects and service delivery standards.Support the renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts. Receives support from legal and other key stakeholders for areas outside of the Relationship Management’s area of expertise. Manages sales support resources and work with internal stakeholders to create and deliver propositions. Continue to stay abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities.
Education
Douglas County
Diploma
Colorado Aero Tech
Associate’s Degree, Avionics Maintenance Technology/Technician
1997 — 1999
Skills
- Team Management
- Customer Experience
- Microsoft Office
- Sales
- Training
- Customer Satisfaction
- Recurring Billing
- Vendor Management
- Sales Management
- Electronic Payments
- Process Improvement
- Sugarcrm
- Team Leadership
- Troubleshooting
- Sales Process
- Quality Assurance
- Call Centers
- Leadership
- Wireless
- Recruiting
- Document Management
- Customer Support
- Call Center Administration
- Team Building
- Management
- Avaya Technologies
- Account Management
- Change Management
- Sales Presentations
- Coaching
- Sla
- Crm
- Cold Calling
- Customer Retention
- Csg
- Customer Service
- Technical Support
- Mentoring
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