Brandon Ortiz
Computer Technician | Diagnosing and repairing hardware and software issues, ensuring optimal system performance, and providing exceptional customer service
- Role
- Genius at Apple
- Location
- Union, NJ, US
- LinkedIn followers
- 500 followers
About Brandon Ortiz
As a future-oriented and innovative college student with 6+ years of experience, I am a…
Experience
Genius
Oct 2016 — Present
As Apple Technician, I troubleshoot and resolve technical issues in Apple products and software. I educate customers on new features and collaborate with team members to resolve their concerns. I also train and mentor junior employees, and stay current with emerging Apple products, software, and features. Key outcomes: • Earned promotion to Genius; Previous roles include MacOS Advisor (Remote), Technical Expert, Technical Specialist, and Sales Specialist. • Improved customer satisfaction by providing advice and guidance on product optimization and workflows. • Contributed to the development and improvement of support processes and procedures. • Demonstrated exceptional technical expertise in troubleshooting complex issues with Apply products and software, consistently earning high customer satisfaction ratings and positive feedback. • Delivered custom solutions to customers, based on customer needs to increase product adoption and usage. • Built and maintained strong relationships with stakeholders and cross-functional employees to help increase efficiency and consistency across entire organization.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.