Brandon Nguyen

Operations Manager @Cy-Pain & Spine

Houston, TX, US

Overseeing the day-to- day operations of the practice including patient flow, appointment scheduling, and clinic staffing-Identifying opportunities for process improvement in clinic operations and patient care, and implementing changes to improve efficiency and quality-Monitoring patient satisfaction metrics, tracking outcomes and benchmarks, and implementing quality assurance programs to improve patient care-Hiring, training, and managing clinical and administrative staff to ensure that they are equipped with the necessary skills and resources to perform their job duties effectively -Identifying and mitigating risks related to patient care, including adverse events, medication errors, and regulatory compliance issues-Overseeing revenue cycle management activities, including coding, billing, and claims management, to ensure that the practice is maximizing revenue

University of Houston

Bachelor of Science - BS, Kinesiology and Exercise Science

University of Houston-Clear Lake

Masters of Healthcare Administration / Masters of Business Administration , Business Administration and Management, General