Brandon MacDonald

About Brandon MacDonald

Experienced Operations Manager with a demonstrated history of working in the retail & 3rd party logistics industry. Skilled in Microsoft Office, Sales, Management, and Teamwork. Strong logistics/sales professional with a Bachelor of Business Administration (B.B.A.) focused in Marketing from Kutztown University of Pennsylvania.

Experience

1. Senior Account Executive

   Pure Install

   Jan 2025 — Present

   Manage client relationships to ensure satisfaction, retention, and long-term partnership growth.• Develop and maintain procedures for tracking client interactions, feedback, and project history.• Lead bi-annual client review meetings covering performance, pricing, and upcoming project opportunities.• Serve as the main liaison between clients, Account Executives, Business Development, and leadership teams.• Onboard new clients, collect required documentation, and ensure accurate entry into internal systems.• Maintain up-to-date knowledge of client products/services and perform routine account maintenance.• Resolve escalated client issues by coordinating with internal teams and presenting effective solutions.• Conduct competitive analysis to support retention strategies and identify new business referrals.• Prepare accurate quotes by analyzing scopes of work, construction plans, and project requirements.• Calculate labor, material, administrative, and equipment costs to produce detailed project estimates.• Collaborate with subcontractors, project managers, and specialists on large-scale project quoting.• Supervise and develop vertical team members, including Account Executives and Account Managers.• Participate in interviewing, onboarding, and mentoring staff assigned to client accounts.• Support project managers with onboarding, external coverage, and site visits for large projects.• Conduct regular in-person and virtual client visits to strengthen relationships and support ongoing needs.

Education

• Father Judge High School for Boys

  High School

  2006 — 2009

• Kutztown University of Pennsylvania

  Bachelor of Business Administration (B.B.A.), Marketing

  2009 — 2013

• Western Governors University

  Master of Business Administration - MBA

  2019 — 2021

Skills

• Research
• Tenacious Work Ethic
• English
• Customer Service
• Social Media
• Management
• Logistics Management
• Osha Certified
• Public Speaking
• Microsoft Word
• Advertising
• Third-Party Logistics (3pl)
• Teamwork
• Sharepoint Designer
• Microsoft Office
• Sales
• Time Management
• Microsoft Excel
• Powerpoint
• Microsoft Powerpoint