Brandon C.

About Brandon C.

Highly motivated, client focused leader who is results oriented with a solid background in the MSP space, infrastructure, PBX, Wi-Fi and IT transitions. Overseeing the service delivery division, I have led 300+ resources transitioning hotels, implementing infrastructure and managed IT environments. In my current role, I oversee the project management, support desk, customer advocacy and field operations divisions. More than 15 years of experience as IT support, IT Senior Systems Analyst, Area Director of IT and Associate Database Administrator. Knowledge encompassing KPI management, break fix, P&L, and account retainment.

Experience

1. Vice President - Customer Success

   Edge Communications

   Aug 2023 — Present

   Reaponsibilities include driving customer success for major accounts and renewals, while overseeing the performance and profitability of Project Management and Field Operations functions.Key Responsibilities • Minimize costs of all departments to meet assigned profitability targets• Rapidly maximize efficiencies and effectiveness of departments via creative solutions, automation, and elimination of unnecessary work elements • Rapidly develop key subordinates and delegate operational responsibilities and hold them accountable for departmental performance• Develop and issue daily, weekly, and monthly reports on key operational metrics for individual and departmental measurements• Embody and promote the highest standards of character, integrity, and commitment to excellence.

Education

• Muhlenberg College

  Bachelor of Arts - BA, Dance & Theatre

• Greater New Bedford Regional Vocational High School

  Information Technology, Information Technology

  2000 — 2004

• New York University

  Master of Fine Arts (MFA), Business Administration and Management, General

  2011 — 2013