Brandon M.
ServiceNow Certified | CSA | ITAM | FSM, CSM, HR, ITSM | AI
- Role
- Senior IT Systems Administrator at A. O. Smith Corporation
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Brandon M.
ServiceNow-focused enterprise technologist with 10+ years of IT experience driving…
Experience
Senior IT Systems Administrator
Oct 2024 — Present · Nashville, TN, US
As part of a lean, agile ServiceNow team at A. O. Smith, I help drive the global evolution of the ServiceNow platform, modernizing ITSM capabilities and delivering scalable, enterprise-wide solutions. I’ve led and delivered multiple successful integrations, collaborating with internal teams to automate workflows and enhance platform interoperability. I spearheaded the successful introduction of comprehensive ServiceNow capabilities across A. O. Smith’s EMEA region and now lead strategic initiatives to drive global adoption through a phased rollout. My responsibilities span platform administration, configuration, process optimization, and continuous improvement, with a consistent focus on usability, scalability, and business value.
Education
College of Engineering at Tennessee Technological University
Bachelor's degree
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