Brandon Levi Hicks
Technical Support Engineer @TWE Solutions Inc.
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WORK HISTORY
Technical Support Engineer @TWE Solutions Inc.
Los Angeles, CA, US
Provide Level 1 to Level 3 technical support for clients, both onsite (if based in LA) and remotely.· Configure, debug, and maintain infrastructure platforms including Windows, Mac, and Linux systems.· Offer high-level support and technical expertise in networking technologies (LAN/WAN, switches, routers).· Develop, install, and maintain technical infrastructure, including hardware and software components.· Conduct root cause analysis for service interruptions and implement preventive measures.· Collaborate with vendors, clients, and technical teams for project implementations, optimizations, and ongoing system management.· Perform system maintenance tasks, including system backups, monitoring, and software updates.· Provide clients with advice on hardware and software configurations to meet their needs and improve system scalability.· Create and maintain thorough documentation for client systems and troubleshooting procedures.
EDUCATION
El Camino College
Associate of Arts (AS), Business Administration and Management, General
ABOUT BRANDON LEVI HICKS
As a Network Technician at NRS, Inc, a leading provider of IT solutions for various industries, I apply my cybersecurity and customer service skills to resolve assigned technical issues and communicate effectively and professionally with users. I have an AS degree in Business Administration and Management from El Camino College, and multiple certifications in cybersecurity, such as the Comptia Security +, Vulnerability Management Detection & Response, and (ISC2)Certified in Cybersecurity.I am passionate about cybersecurity and enjoy developing, creating, and contributing to solutions that can positively impact an organization and the people it serves. In my current role, I travel onsite to clients, field incoming help requests, and perform hands-on fixes at the desktop level. I also leverage my knowledge of GRC, NIST, and PCI-DSS frameworks to ensure compliance and security standards. I am always eager to learn new technologies and enhance my skills.
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