Brandon Lamug
Technical Support | A+ Certified | Part 107 Pilot | Web Developer | HTML/CSS/XML/JSON |
- Role
- Technical Support Specialist at TELUS Digital
- Location
- North Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Brandon Lamug
IT Support Specialist who also has experience as a Web Developer . Just…
Experience
Technical Support Specialist
May 2025 — Present · Las Vegas, NV, US
Provide inbound call & remote desktop support to troubleshoot proprietary software products. Guide customers through installation/connectivity issues. Create tickets in Salesforce and communicate via Microsoft Teams. Assist with API integration and test XML/JSON code from Splunk using Postman to ensure functionality of SOAP & REST API tools. Answered calls with an AHT of less than 350 seconds-Remotely install, maintain, repair FedEx servers & software -assist with web integration for FedEx APIs using XML/JSON coding -Over 300 5-Star Reviews from May 2025 - Sept. 2025 -Create IT tickets on Salesforce
Education
University of Nevada-Las Vegas
Bachelor's degree, Political Science and Government
Legacy High School
Standard diploma
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