Brandon Lamana

About Brandon Lamana

Solution driven IT Professional with 7+ years of experience managing multiple end-to-end infrastructure projects from inception to delivery. Proactive problem solver, adept at troubleshooting problems including server, network, and PC issues and taking corrective measures to prevent future incidents. Tier escalation point for help desk and project teams of six supporting Windows and Mac Operating systems, virtualization systems, applications, and equipment. Strong expertise in Active Directory and Microsoft Windows Server. Ability to develop and implement Disaster Recovery and business continuity strategies to ensure zero downtime. Strong communication skills with ability to document systems changes using ITIL best practices. Quick learner, consistently expanding knowledge of current and emerging technologies.

Experience

1. IT Manager

   HIMSS

   May 2021 — Present

   Manage a remote team of six Infrastructure Specialists in a continuous improvement environment that increases performance and promotes career growth. Direct project teams through all project lifecycle phases; identify business requirements to develop infrastructure solutions. Key Accomplishments:• Consistently meet and exceed challenges and expectations by fulfilling duties of current and previous role (Infrastructure Lead). • Train IT staff to support and use technologies including VMware vSphere, Office 365, hybrid on prem cloud systems/environment. • Coordinate and track all resources and daily workflow using Scrum methodologies and Kanban work management tools improving team performance, visualization, and collaboration.• Create quarterly metric report for senior management including first call resolution, average resolution time, average open vs closed tickets, number of onboards vs offboards using Zendesk Explore.• Set clear expectations, identify, and mitigate risk, remove roadblocks, and implement corrective action to support IT service management SLAs with 3rd party vendors and ensure business continuity. • Negotiate cost effective technology contracts and manage budgets.• Recommend, implement, and document IT workflows and policies; communicate changes in workflows and platform/application functionality to customers and internal teams to develop training for implemented solutions.• Manage application project delivery for four enterprise applications, leveraging established CI/CD methodologies to reduce budget and streamline application development, feature implementation, automation testing, and release time. • Oversee migration and upgrade efforts of VoIP systems and file storage systems to cloud solutions (AWS S3 storage, RingCentral, OneDrive, SharePoint) increasing availability, security, and disaster recovery capabilities.

Education

• Governors State University

  Bachelor of Science - BS, Computer Science

Skills

• Microsoft Excel
• Pc-Scale Tower
• Leadership
• Training
• Computer Proficiency
• Microsoft Office
• Forklift Operation
• Budgets
• Computer Maintenance
• Roadnet
• Route Optimization
• Time Management
• Scheduling
• Customer Service
• Microsoft Word
• Team Building
• Route Analysis
• Project Planning