Brandon Kraniger

About Brandon Kraniger

I’m a strategic and relationship-driven Client Success Executive with a passion for helping enterprise clients achieve their goals through innovative solutions, personalized support, and long-term partnerships. With over a decade of experience managing national and franchise accounts, I’ve had the opportunity to drive impact at industry leaders like ADP and Yelp—supporting portfolios valued at over $15M, leading pilot programs, and shaping internal processes.At ADP, I specialize in working with high value, enterprise clients on our next-gen HCM platform, Lyric. I serve as a trusted advisor to executive stakeholders, driving high retention, expansion, and client satisfaction. As a member of the Gainsight Advisory Board, I help influence product improvements and mentor peers on best practices in customer success technology.Prior to ADP, I played a key role in developing Yelp’s national franchise program, piloting the Franchise Client Partner role, and earning recognition as the top performer nationwide. My experience spans full-cycle client engagement—from onboarding and optimization to renewals and strategic business reviews—with a strong focus on collaboration, leadership, and value delivery.Whether I’m leading executive conversations, fine-tuning strategy, or helping a team member, I bring energy, empathy, and and a strong level of execution to everything that I do!

Experience

1. Principal Client Success Executive, National Accounts

   ADP

   Oct 2022 — Present · Tempe, AZ, US

   Acted as an executive relationship manager and strategic advisor for national clients, fostering high-level partnerships to ensure long-term success and client satisfaction.• Managed a portfolio of enterprise clients leveraging ADP’s next-generation HCM platform, Lyric, delivering tailored guidance to drive adoption, optimization, and business outcomes.• Consistently achieved high client retention and reference rates, serving as a trusted partner and advocate across complex organizations.• Represented ADP at the Meeting of the Minds conference, strengthening client relationships through collaboration, education, and thought leadership.• Selected as a core member of the Gainsight Advisory Board, contributing to the evolution of ADP’s CRM platform by:• Gathering and sharing user feedback• Testing new features pre-launch• Leading monthly team meetings to communicate upcoming enhancements• Providing frontline support and training to teammates on Gainsight best practices• Partnered cross-functionally with Sales, Product, and Implementation teams to ensure seamless client experiences from onboarding through renewal.• Led executive business reviews and strategic planning sessions with C-suite stakeholders to align ADP solutions with organizational goals.• Mentored Client Success peers and contributed to the development of internal playbooks, driving team-wide efficiency and knowledge sharing.

Education

• Northern Arizona University

  Bachelor of Science (B.S.), Hotel and Restaurant Management

  2008 — 2013

Skills

• Cross-Functional Team Leadership
• Social Media
• Food
• Strategic Planning
• Event Management
• Public Speaking
• P&L Management
• Restaurants
• Food
• Management
• Team Building
• Inventory Management
• Inventory Control
• Powerpoint
• P&L Budget Management
• Leadership
• Employee Training
• Microsoft Office
• Sales
• Event Planning
• Purchasing
• Crew Scheduling
• Customer Service