Brandon Kline

About Brandon Kline

Highly motivated and results-oriented professional with experience in sales, territory…

Experience

1. Account Manager

   WM

   Dec 2018 — Present · Austin, TX, US

   Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals. Communicates to and works with the Retention Manager to resolve unique customer issues.Reduces lost accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate.Effectively use Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.Proposes customer solutions that are compliant with appropriate local, state and federal regulations.Updates and secures customer service agreements.Ensures that Bucket 1, 2, and 3 customers have current signed written agreements on file and the appropriate service agreement information is entered into MAS.

Education

• Texas State University

  BA, Mass Communication

  1996 — 1998

Skills

• Public Relations
• Account Management
• Curriculum Development
• Event Planning
• Management
• Team Building
• Social Media Marketing
• Business Development
• Call Centers
• Instructional Design
• Resume Writing
• Student Financial Aid
• Team Leadership
• Program Management
• Sales Management
• Blogging
• Lead Generation
• Marketing Communications
• Educational Leadership
• Career Counseling
• Leadership
• Higher Education
• Customer Satisfaction
• Training
• Adult Education
• Salesforce.com
• Event Management
• Time Management
• Admissions
• Coaching
• Social Networking
• Brand Development
• Customer Retention
• Interviews
• Leadership Development
• Customer Service
• Recruiting
• Staff Development
• Marketing
• Strategic Planning