Brandon Karpy
IT Leader | Solutions & Methodology
- Role
- IT Client Operations Manager at ReferWell
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Brandon Karpy
Healthcare technology leader with 25+ years of experience driving enterprise architecture, SaaS platform strategy, and large-scale clinical system integrations across payers, providers, and digital health organizations. Proven record of building and scaling high-performing technical teams, modernizing IT operations, and delivering multi-million-dollar initiatives that improve revenue, reduce costs, and enhance patient and provider experience. Trusted partner to Executives, Product, Sales, and Operations in aligning technology roadmaps with business strategy in rapidly growing healthcare SaaS and enterprise environments.
Experience
IT Client Operations Manager
Nov 2025 — Present
Directly managed and mentored the technical staff, including IT Managers, Technical Support Associates, and Helpdesk Support Specialists - Strategically built and scaled the technical team (including support and management roles) to meet organizational growth needs - Lead the selection and deployment of new ticketing system and service processes to optimize support efficiency - Rebuilt and created critical internal IT processes, including software inventory management, onboarding/offboarding procedures, escalation protocols, and standardized PC builds - Oversee essential IT applications and core infrastructure components - Define, plan, and execute various IT projects across the organization - Develop and maintain knowledge base articles to empower staff and streamline support resolutions- Manage relationships, contracts, and service delivery with external IT vendors - Provide technical expertise and design solutions during the pre-sales phase
Education
Pittsburgh Technical College
Associates Degree in Specialized Technology, Computer and Networking Technology
Robert Morris University
Bachelor of Science (BS) Communications and Information Systems, Professional Communications and Information Systems
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