Brandon Jacobs
Customer Success | Sales | Artist
- Role
- Customer Outcome Manager at FMX
- Location
- Asheville, US
- LinkedIn followers
- 500 followers
About Brandon Jacobs
SaaS technology leader, Customer Sucess expert, event organizer, and creative artist. A…
Experience
Customer Outcome Manager
Apr 2025 — Present
Manage a large portfolio of FMX customers and serve as a dedicated point of contact forall new accounts post-implementation. Own the overall customer relationship by ensuring retention through driving value, user adoption, and customer satisfaction. Perform in depth training\'s, post meeting follow-up emails that align with our internal customer success plan. Meet weekly with FMX CS team to report any challenges, customer pain points, bugs and create proactive solutions for customers who are unresponsive or are at high risk to churn.
Education
University of Oregon
Bachelor's of Arts, Psychology; Business Administration
2006 — 2010
Napa Valley College
Associate of Science (A.S.), Viticulture
2016 — 2017
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