Brandon H.
2x stealth start-up founder and current business student at CUA! Highly self-motivated and agile with a proven ability to thrive in diverse and demanding environments. Looking for roles in finance and operations
- Role
- Service Team Associate at Michaels Stores
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Brandon H.
With over five years of professional experience, I specialize in operational efficiency, team support, and strategic problem-solving as a Service Team Associate at Michaels Stores. I am passionate about fostering a collaborative environment and contributing to our team’s success in delivering excellent customer service and operational goals. My expertise in DCF modeling, negotiation, and human resource law aligns with my commitment to driving impactful solutions and enhancing team performance. At Michaels Stores, I have contributed to a 60% reduction in planogram build times and a 52% decrease in truck time, streamlining store operations. By maintaining a strong sales floor presence, I’ve consistently elevated customer satisfaction and supported my team in achieving their objectives. My ability to exceed performance expectations has enabled the management team to focus on broader business goals and team development.
Experience
Service Team Associate
Oct 2020 — Present · Washington, DC, US
Achieved up to a 60% reduction in POG build times and up to a 52% reduction in truck time, enhancing store efficiency. • Maintained a strong sales floor presence during understaffing, significantly improving customer satisfaction. • Consistently exceeded performance expectations, allowing management to focus on team development.
Education
Harvard Online
Verified certificate
2025
Harvard Business School Online
Course (non-certificate)
2025
The Catholic University of America
Bachelor's degree
2022 — 2026
Harvard Business School Online
Course(Non-Certificate)
2025 — 2025
The Great Courses Plus
Certificate
Wharton Online
Certificate
Yale University
Certificate
Hillsdale College
Certificate
2024 — 2024
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