Brandon Gould
Senior Desktop Support Technician @Houston Methodist
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WORK HISTORY
Senior Desktop Support Technician @Houston Methodist
Provide enterprise-level technical support for end users across multiple facilities and four remote locations.• Serve as primary support for over 1,500 printers, including troubleshooting and vendor coordination.• Manage incidents and service requests using ServiceNow while meeting SLA requirements.• Act as the initial point of contact for vendor-related system and hardware issues.• Provide emergency IT support during natural disasters and critical events.• Perform hardware and software troubleshooting for desktops, laptops, and peripherals.• Participate in weekend on-call rotation to ensure continuous IT coverage.• Track and manage IT assets and inventory.• Provide AV support and configure conference rooms for meetings and presentations.
EDUCATION
Howard Payne University
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Southwest High School
High School Diploma
ABOUT BRANDON GOULD
IT Professional/Entrepreneur/Husband
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