Brandon Gill
Senior Customer Success Manager @Copado
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WORK HISTORY
Senior Customer Success Manager @Copado
Chicago, IL, US
Proactive work may include conducting discovery on a new customer\'s process, outreach around a new Copado release, or working on a prescriptive success plan to help your customer achieve their desired outcomes. The reactive work runs the gamut from questions about license counts to \"how to\" questions about the software-Partnering with customers to help drive adoption and usage of Copado-Onboarding new customers along with our Implementation team or Implementation PartnersIdentify and manage risk and escalate as needed for resolution-Monitoring and tracking the health of the customer base by soliciting feedback through surveys and regular interaction, business review meetings, and product roadmap discussions-Coordinating and collaborating with multiple resources that are available, involved, and needed to achieve customer success (i.e, support, professional services, sales, product managers, and executives)-Provide information to customers to enable them to work within best practices-Ensure customers are referenceable and solicit success stories.
EDUCATION
University of Mississippi
Fine/Studio Arts, General
Columbia College Chicago
Bachelor's Degree, Industrial and Product Design
SKILLS
ABOUT BRANDON GILL
A highly organized, self-directed, independent leader that delivers results with a high…
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