Brandon Forrester
Genius
- Role
- Genius at Apple
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
Experience
Genius
Jul 2021 — Present · Farmington, CT, US
Top performing Mac and iPhone technician continuously developing strategies for the team to reduce customer wait times-Conduct detail oriented troubleshooting to identify customer needs and provide appropriate solutions-Resolve customer issues in a clear, courteous and straightforward manner-Consistently exceed expectations during repairs by monitoring and adjusting turnaround time to meet customer demand-Install and troubleshoot macOS and iOS software including network issues-Mentor fellow technicians and peers with solutions and troubleshooting steps to provide the best service for our customers.
Education
Arizona State University
Business Administration and Management, General
2016 — 2018
Lipscomb University
Criminal Justice/Law Enforcement Administration
2008 — 2010
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