Brandon Eisaman
Service Center Operations Leader, Workforce Management (WEM/WFM) Leader
- Role
- Senior Manager at Deloitte
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Brandon Eisaman
As an experienced consultant and finance manager, I have been able to make a broad impact at companies I have worked with. Through consultative needs analysis, research and development, process improvement, and sales skills, I have been able to execute valuable strategies. I have had the great pleasure to work side by side with extraordinary high profile executives driving global strategic initiatives.My laser-focused strategy is to approach and engage my work projects, and constituents, by promoting collaboration and out of the box solutions to dramatically achieve the targeted goals. As a result, I deliver superior aligned contribution that drives the bottom line, by overcoming obstacles and offering practical solutions to complex scenarios.
Experience
Senior Manager
Jun 2024 — Present · Miami-Fort Lauderdale, FL, US
Leads Sales & Service Customer Experience (CX) strategic initiatives to balance cost & quality. Brandon works with the World\'s top brands to help them with operational efficiency strategies, service model design and service technology transformations.Focus areas: Advanced Workforce Management (WFM), Optimized Outsourcing, Contact Center Modernization (Conversational AI, Contact Center as-a-Service).
Education
Florida State University
Bachelor's degree, Finance, General
2010 — 2014
University of Florida
Master of Business Administration (M.B.A.)
2016 — 2017
Skills
- Public Budgeting
- Microsoft Office
- Social Networking
- Bpo
- Fixed Annuities
- Customer Service
- Insurance
- Data Analysis
- Public Speaking
- Event Planning
- Team Leadership
- Strategic Financial Planning
- Financial Planning
- Microsoft Excel
- Powerpoint
- Leadership
- Social Media
- Business Intelligence
- Public Relations
- Real Estate
- Term Life Insurance
- Fundraising
- Investments
- Outsourcing
- Leadership Development
- Powerbi
- Financial Services
- Call Centers
- Budgets
- Life Insurance
- Finance
- Community Outreach
- Legislative Relations
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