Brandon Eickel
Strategic Consulting Leader | 16+ Yrs in CRM, CX/EX & Change Management | $1B+ Business Impact | Salesforce | Digital Transformation | PMP | Prosci | AI Strategy
- Role
- Strategy & Consulting Senior Manager at Accenture
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Brandon Eickel
I’m a strategic consulting leader with 16+ years of experience driving enterprise change…
Experience
Strategy & Consulting Senior Manager
Jul 2011 — Present · Washington, DC, US
Led a portfolio of 5 cross-functional programs and 50+ professionals across customer experience, CRM transformation, HR modernization, fraud analytics, and service operations — valued at $15M+.Delivered $1B+ in commercial revenue growth across CRM, sales, and marketing initiatives through advanced analytics and change enablement.Spearheaded enterprise CRM implementations for users, including Salesforce Service Cloud, Sales Cloud, Experience Cloud, and Marketing Cloud — improving customer satisfaction by 10%+, reducing handle time by 15%, and boosting first-call resolution.Directed business readiness for digital platforms supporting 600K+ users, streamlining workforce experience across HR and IT self-service portals.Led omnichannel contact center modernization and AI-driven transformation using NICE CXone, Genesys, and Salesforce CTI — increasing agent efficiency and enabling self-service at scale.Created and scaled enterprise change management capabilities, training programs, and stakeholder engagement strategies that achieved 90%+ adoption and satisfaction rates.Delivered 70+ training sessions and 25+ client-branded instructional videos and guides; achieved 96%+ learner satisfaction and 99%+ confidence in applying new tools.Frequently selected to facilitate leadership development programs and onboarding curricula to foster people-centered change and next-gen consulting leadership.Certifications Used: PMP, Prosci, Salesforce Business Analyst & AI Associate, Google Cloud Digital Leader
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.