Brandon Baird

About Brandon Baird

Operations and technology executive with 20+ years of experience leading large-scale contact center, pharmacy, workforce management, and platform operations. Known for driving measurable results by aligning people, process, and technology to improve cost, quality, and customer experience.Most recently served as a Director at Humana, where I provided executive oversight for associates supporting pharmacy customers across multiple business lines. During my tenure, I delivered $137M in cost reductions through flexible staffing models, vendor renegotiations, and embedded workforce management disciplines, while improving quality by 27% year over year. I also led enterprise technology transformations, including the migration to Genesys Cloud, and built enterprise CX monitoring and Agile support capabilities.I accepted a Vice President of Operations role at Silco beginning February 9, 2025, and am energized by the opportunity to join a strong leadership team and support the company’s continued momentum.I lead with a people-first mindset grounded in accountability, mentorship, and continuous improvement, and I’m passionate about developing leaders and solving complex operational challenges at scale.

Experience

1. Vice President Operations

   Silco Fire & Security

   Feb 2026 — Present · Cincinnati, OH, US

Education

• Mount Vernon Nazarene University

  Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations

  2005 — 2007

• Mount Vernon Nazarene University

  Master of Business Administration (MBA), Business Administration and Management, General

  2011 — 2013

Skills

• Leadership
• Program Management
• Six Sigma
• Business Analysis
• Healthcare
• Process Improvement
• Cross-Functional Team Leadership
• Strategic Planning
• Project Management
• Long Range Planning
• Business Process Improvement
• Schedules
• Training
• Forecasting
• Lean Operations
• Customer Service
• Management
• Team Building