Brandon B.

About Brandon B.

I am a dedicated professional in the financial services industry with expertise in fraud and claims investigations, credit card non-fraud disputes, and risk management. In my current role at Wells Fargo, I focus on delivering accurate, timely resolutions that protect customers while maintaining compliance with internal policies and industry regulations.My background also includes experience in human resources and people management, giving me a well-rounded approach to solving problems, supporting teams, and driving effective operations. I am skilled at handling complex cases, communicating clearly with stakeholders, and making sound decisions under pressure.Key strengths include: • Fraud and claims resolution • Credit card dispute management • Compliance and risk mitigation • Customer experience solutions • Employee relations and leadership supportI am passionate about helping organizations build trust, compliance, and operational excellence, and I continuously look for opportunities to grow my expertise in financial services and leadership.

Experience

1. Subject Matter Expert (Credit Card)

   Wells Fargo

   Oct 2025 — Present · Charlotte, NC, US

   Subject Matter Expert supporting the Credit Card Non-Fraud (CCNF) departments. Lead peers and new hires through hands-on training, coaching, and real-time support to elevate performance and accuracy. Collaborate with management to identify development needs, mentor employees, and drive continuous improvement. Recognized as a trusted escalation point and knowledge leader, contributing to stronger quality, consistency, and customer-focused outcomes.

Education

• University of South Carolina Upstate

  Bachelor's degree, Criminal Justice/Police Science