Brandon A. Smith

About Brandon A. Smith

During my experience as a Airport Leader for a major Airline, I have gained significant experience which will be helpful for me to contribute to a company’s success. For instance, I am highly skilled in greeting and checking-in guests / passengers, creating new reservations, assigning seats, issuing boarding passes, handling customer questions, organizing the safe loading and unloading of passengers and performing baggage services. I am interested in continuing to provide my skills and experience in the field of Customer Service and Airport Operations.

Experience

1. Manager, Airport Customer Operations

   American Airlines

   May 2025 — Present · Miami, FL, US

   Assesses and executes appropriate resources to optimize station performance• Monitors, reviews, and reports station performance• Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders• Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented• Manages scheduled, off-scheduled and charter flight operations and meet performance goals• Acts as liaison between the Company and various organizations• Evaluates, identifies, and recommends process improvement changes for a dynamic operational environment• Oversees, monitors, and controls budget and manages overall financial administration• Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service

Education

• Francis M Woods

  H.S. Diploma, Aviation/Airway Management and Operations

  2000 — 2004

• Francis M Woods

  H.S. Diploma, Airforce J.R.O.T.C

  2000 — 2004

Skills

• Sales Management
• Sales
• Merchandising
• Inventory Management
• Retail
• Human Resources
• Team Leadership
• Customer Service
• Management
• Customer Satisfaction
• Leadership
• Operations Management