Brandi Dillard
Director of IT Infrastructure & Operations | Transformation Leader | IT Strategy & Leadership | Process Improvement | Vendor & Stakeholder Management | Technology Transformation | Team Leadership & Development
- Role
- Director at Kyndryl
- Location
- Orange Beach, AL, US
- LinkedIn followers
- 500 followers
About Brandi Dillard
20+ years of experience leading IT infrastructure and service delivery teams across multinational organizations, including IBM and Kyndryl, with a focus on optimizing support operations for enterprises ranging from government to healthcare and finance. Managed teams of 500+ resources, driving cost savings of $100M+ through operational improvements and service delivery transformations. Led initiatives that boosted customer satisfaction to 95%+ and reduced operational backlog by 88% within 3 months.Areas of Expertise:IT Infrastructure Management, Service Delivery & Optimization, Team Leadership & Development, Technology Transformation, IT Strategy & Execution, Cost Reduction & Efficiency Improvement, Vendor & Stakeholder Management, Process Improvement.Industry Experience:Information Technology, Government, Healthcare, Finance, Telecommunications, Infrastructure Services, Multinational Corporations, Managed ServiceFeel free to reach out to me directly on LinkedIn or at b••••••••@gmail.com
Experience
Director
Sep 2021 — Present · US
Lead a team of 12 Senior Managers overseeing 500+ personnel, delivering deskside support across industries like healthcare, government, finance, and communications.Consistently ensure 100% service level compliance, maintaining devices at peak performance to support business priorities.Managed cost-saving initiatives, driving $5M in savings and generating $2M additional revenue through improved contract management.Achieved a 95%+ customer satisfaction rate while dramatically reducing backlog by 88% in just three months through streamlined operations.Focus on providing optimized support for U.S-based clients with global operations, ensuring efficient geographical coverage and seamless service.
Education
East Texas A&M University
Bachelor of Applied Science - BASc, Computer/Information Technology Administration and Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.