Brandi McRae
High Touch Operations Manager | Customer Experience
- Role
- High Touch Operations Manager at Cisco
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Brandi McRae
As a High Touch Operations Manager at Cisco, my mission is to elevate customer…
Experience
High Touch Operations Manager
May 2022 — Present · US
Writing processes and procedures for customized support services.Ensuring proper delivery and sales of product and service solutions. Identifying need for and assisting with creation of customer training.Acting as a business driver to improve customers’ and Cisco’s internal operations.Project managing customer-facing projects and internal advances service improvements.Creating and conducting conference calls to provide status reports and analysis of customer support.
Education
University of North Carolina at Wilmington
Bachelor's degree
2007 — 2011
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