Brandi McRae

High Touch Operations Manager | Customer Experience

Role
High Touch Operations Manager at Cisco
Location
Charlotte, NC, US
LinkedIn followers
500 followers

About Brandi McRae

As a High Touch Operations Manager at Cisco, my mission is to elevate customer…

Experience

  1. High Touch Operations Manager

    Cisco

    May 2022 — Present · US

    Writing processes and procedures for customized support services.Ensuring proper delivery and sales of product and service solutions. Identifying need for and assisting with creation of customer training.Acting as a business driver to improve customers’ and Cisco’s internal operations.Project managing customer-facing projects and internal advances service improvements.Creating and conducting conference calls to provide status reports and analysis of customer support.

Education

  • University of North Carolina at Wilmington

    Bachelor's degree

    2007 — 2011

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Brandi McRae — High Touch Operations Manager at Cisco in Charlotte, NC, US | Unifers