Brandi Hicks

Senior Business Operations Manager | Enterprise Program Strategy Leader | Principal Program Manager | Business Operations & Scalable Growth

Role
Vice President, Business Manager (Enterprise Program Strategy & Operations) at Citi
Location
Dallas, TX, US
LinkedIn followers
500 followers

About Brandi Hicks

Experienced professional with a demonstrated history of business and technology operations and project management. Skills I possess include Negotiation, Cross-Functional Team Leadership, Operation and Strategic Planning, and Project Management.Adept at driving cross-functional collaboration, implementing efficient processes, and ensuring the successful delivery of projects. Proven ability to navigate complex global environments and align project objectives with organizational goals. Eager to apply my well-honed skills and expertise to contribute effectively to high-impact projects and drive continued success.#Project Management #Business Operations Manager #Project Manager #Procurement #PMO #PM #Operations Manager #Human Resources #Organizational Leadership #Organizational Development #Chiefofstaff

Experience

  1. Vice President, Business Manager (Enterprise Program Strategy & Operations)

    Citi

    Mar 2020 — Present · Dallas, TX, US

    Enterprise business operations leader responsible for translating strategic priorities into scalable execution frameworks across workforce planning, governance, analytics, and operational readiness. Partner with senior leadership to align cross-functional programs, optimize organizational efficiency, and support enterprise decision-making.Key Contributions & ImpactLead enterprise-level operational programs across Technology, HR, Finance, Risk, and Operations to drive alignment and execution against strategic priorities.Designed and implemented analytical reporting frameworks and executive dashboards supporting data-driven decision-making and long-term planning.Developed multi-year workforce planning and forecasting strategies supporting 1,500+ employees, improving resource visibility and organizational readiness.Partner with Risk and Compliance stakeholders to strengthen governance, mitigate operational risk, and ensure audit and regulatory preparedness.Drive adoption of enterprise tools and process improvements to increase operational efficiency, transparency, and execution quality.Served as UAT lead for enterprise hiring and contract management platform implementation, ensuring successful deployment and user adoption.Translate complex business challenges into actionable plans, clearly communicating tradeoffs, risks, and recommendations to senior leadership.

Education

  • Grand Canyon University

    Master of Science - MS, Organizational Leadership

  • Dillard University

    Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

    2002 — 2006

  • University of Phoenix

    Master of Business Administration (M.B.A.), Business Administration and Management, General

    2008 — 2010

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Brandi Hicks — Vice President, Business Manager (Enterprise Program Strategy & Operations) at Citi in Dallas, TX, US | Unifers