Branden Z.

About Branden Z.

I\'m a seasoned IT leader with over 18 years of experience driving impactful technology initiatives, transforming digital workplaces, and improving user experiences. Currently managing IT solutions at KPMG, I specialize in collaborating with cross-functional teams, optimizing enterprise infrastructure, and ensuring seamless technology integration.

Experience

1. Manager, Lead Engineer i

   KPMG

   Mar 2024 — Present · Denver, CO, US

   Leads operational activities and contributes to team projects, documenting processes and continuously enhancing technology delivery and customer satisfaction.• Employs proactive communication from initial planning through to resolution and follow-up, maintaining high customer satisfaction and operational transparency.• Provides exceptional support and rapid issue resolution to KPMG team members and clients, leveraging strong diagnostic and interpersonal skills.• Coordinates with Digital Desk, Depot, and other IT groups, ensuring efficient and high-quality technology support aligned with service-level agreements.• Actively supports client engagements by preparing technological setups, providing real-time troubleshooting, and ensuring smooth operation of advanced technology environments including Windows, macOS, mobile operating systems, video collaboration, and AV systems.PROJECTS• Ignition Center Asset & Lifecycle ManagementImplementing an ITAM solution in Monday.com for national asset management, standardizing processes and optimizing resources.• Digital Signage ModernizationManaged digital signage modernization, replacing legacy systems with BrightSign/Korbyt platform, standardizing nationwide deployments.• Microsoft Copilot TrainingTrained 70+ professionals on AI integrations in Microsoft applications, and created user guides.• UPS Battery Backup Systems ReplacementCoordinated UPS replacements, managed hardware redistribution, ensuring infrastructure reliability.