Brandee Crawford
Contact Center Operations Manager @Verse.Ai, A Nice Company
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WORK HISTORY
Contact Center Operations Manager @Verse.Ai, A Nice Company
EDUCATION
Associates Degree
Associates
SKILLS
ABOUT BRANDEE CRAWFORD
Operations Manager at Verse.ai (a NiCE company) with 10+ years of experience leading high-performing teams and improving customer operations at scale. I currently lead a cross-functional organization of 100+ employees, focused on customer satisfaction, operational efficiency, and consistent service delivery.My strength is connecting data to action—analyzing performance trends, identifying opportunities, and driving improvements that support both the customer experience and the business. I’ve successfully launched new initiatives and operational strategies in partnership with teams across finance, telecommunications, and internal stakeholders.I’m recognized for strong partnership-building, calm leadership under pressure, and the ability to align teams through clear expectations, collaborative problem-solving, and strategic execution.
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