Bram Steinberg P. Eng
Manager Performance and Planning @TELUS Digital
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WORK HISTORY
Manager Performance and Planning @TELUS Digital
Toronto, ON, CA
Oversaw the architecture and deployment of automated dashboard solutions to drive real-time profitability and service quality decisions.* Directed end-to-end technical solutions and processes for mission-critical backoffice systems and processes, influencing modernization decisions that impacted thousands of agents* Spearheaded a team overseeing critical invoicing, accruals, and triage processes for a major call centre account, ensuring financial accuracy and operational efficiency.* Reframed the strategic partnership with TELUS Digital\'s largest call centre customer by developing and implementing an outcome-based contract, enhancing collaboration and performance.* Automated complex financial processes, dramatically reducing a 3-person, 3-day task to a streamlined 1-hour operation, significantly improving productivity.
EDUCATION
Queen's University
M.B.A, Finance
University of Waterloo
Engineerging, Electrical
ABOUT BRAM STEINBERG P. ENG
With over four years of experience as Manager: Program Office at TELUS, I lead a team responsible for integrating cost transformation projects, delivering substantial annual cost savings, and managing a multi-million-dollar capital budget. My role focuses on driving accountability within the Consumer Solutions organization, streamlining business processes, and advancing cost reduction initiatives. My expertise in planning, budgeting, and cost transformation has enabled our team to develop innovative solutions such as reusable business cases and strategic financial models. By collaborating with executive leadership, I contribute to aligning organizational priorities, securing buy-in for transformative ideas, and ensuring consistent evaluation of project benefits.
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