Brajesh Kumar

About Brajesh Kumar

Program manager : handling long-term program strategy and success metrics. 10+ years of experience of working across departments to align teams, set goals, work on various initiatives, and help to improve operational processes. Work closely with the stakeholders to determine acceptable solutions.

Experience

1. Program Manager

   New Era India

   Apr 2023 — Present · Delhi, IN

   Organising programs and activities in accordance with the mission and goals of the organisation. • Responsible for Pre-sales & Post-sales account management. • Developing an evaluation method to assess program strengths and identify areas for improvement. • Working with cross-functional teams to guarantee uninterrupted delivery of services. • Ensuring goals are met in areas including customer satisfaction, delivery, quality, and team member performance. • Implementing and managing changes and interventions to ensure project goals are achieved. • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services. • Producing accurate and timely reporting of program status throughout its lifecycle along with analyzing program risks. • Acting as the main point of contact for the clients to help resolve queries or escalations. • Responsible for tracking data against contract requirements, such as invoices submission dates and reporting milestones • Support the growth and the client base, by ensuring new clients are set up with streamlined invoicing processes.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Executive MBA, Leadership Strategy and Operations & Supply Chain, A

  2022 — 2023

• Great Learning

  PGP, Data science & Business Analytics

  2023 — 2024