Rajavel Balraj
General Manager - Information Technology
- Role
- General Manager - Information Technology at VFS Global
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Rajavel Balraj
Strategic professional with 25+ years of experience in Service Delivery, Dynamic & result driventechnology leader, with rich experience in IT Delivery management, Well-versed in leadership roles managing large teams and multiple projects of multiple domains. Experienced in handling large complex scenarios comprising multiple parties to help our clients deliver Digital at scale.Key Accomplishments/ Highlights: Expertise in strategic planning & building IT solutions delivery involving the selection of appropriatetechnology for timely & successful completion/ delivery of the projects Effective leader with capabilities in motivating teams and maintaining deliverables as per the definedguidelines and customer insights along with elevation of service standards for operational excellence Well versed in Insourcing an entire IT organization from an outsourced model to realize 40% costoptimization and achieve 30% operational efficiency improvement across key processes through costreduction and IT modernization. Strongly believe in constant improvements to the quality of the deliverables and processes Effectively managed pre‑sales activities including Service Agreements, Proposals and SoWs Responsible for P&L Management for the engagement, Margin Optimization, and go‑getter withconsensus building skills Specialized for groundbreaking efforts in setting out delivery standards for various operational areas,implementing quality systems & procedures to facilitate a high‑quality experience, while adhering to SLAsand business services Well versed in ensuring that the goals of the Incident/Change/Problem Management process areachieved; restoring normal service as soon as possible based on customer perspective and within definedSLAs; detecting, logging and prioritizing incidents; providing initial Incident Support Proficient in managing multiple customer accounts by providing required attention, time, and effort
Experience
General Manager - Information Technology
Feb 2023 — Present · Mumbai, IN
I am very delighted to share that I am taking on a new role at VFS Global as General Manager - Information Technology. Looking forward to contribute in my new role.
Education
C. Kandasami Naidu College For Men
Mathematics
1992 — 1995
Sikkim Manipal University - Distance Education
MCA
2002 — 2004
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