Braja Gopal Das
Seasoned Analytics Leader in Financial Services Analytics and Operations Optimization | Expertise in Fraud Risk Mitigation, Collections Strategy, and Operational Efficiency
- Role
- VP Analytics Coe at Citi
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Braja Gopal Das
As a seasoned analytics professional with 18 years of experience in Data and Analytics within the Financial Services and Banking sectors, I have a deep understanding of Credit, Fraud Risk, and Operations Analytics. My career has been dedicated to harnessing the power of Analytics and AI/ML solutions to drive business transformation, enhance customer analytics, mitigate risks, and maximize operational efficiencies.In my current role as the Operations Analytics leader at Citibank, I focus on transforming operational processes and scaling efficiency solutions across business operations. My previous roles at HSBC, Fidelity Investments, and Aon Hewitt involved establishing and expanding teams in Workforce management, Credits Collections risk, First-party fraud mitigation, and Operations analytics.I am passionate about building and leading global analytics teams in GCC setups, where I can drive business value and influence decision-making through data-driven analytics and a commercial mindset. My proven track record includes creating agile teams from the ground up, from proposal and onboarding to development, execution, and expansion, all while aligning with the organization’s strategic vision.I am committed to leveraging my extensive experience and expertise to contribute to innovative, data-driven solutions that propel business growth and operational excellence.
Experience
VP Analytics Coe
Mar 2022 — Present · Bengaluru, IN
Currently, I lead the US Personal Banking Operations Analytics team, collaborating closely with onshore counterparts and senior operations stakeholders. My focus is on building optimal operations expenses and enhancing customer experience through analytics-driven solutions. Key responsibilities include:• Operations Simplification: Streamlining processes to maximize efficiency and productivity across Core Operations, Collections, Fraud, KYC, and ATM functions.• Strategic Leadership: Leading the end-to-end implementation of productivity, offshoring, and Workforce Management (WFM) solutions, generating significant business impact.• Performance Improvement: Utilizing analytics to improve operational efficiency and customer satisfaction.By leveraging advanced analytics, I drive strategic initiatives that optimize operational costs and elevate customer experience, ensuring impactful business outcomes.
Education
Indian Institute of Technology, Bombay
Mtech, Industrial Engg.
2004 — 2006
RKNEC
Bachelor of Engineering (BE), Industrial Engineering
1997 — 2001
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