Brahmika Chowdhury
Customer Journey Analyst | Digital Marketing | Toppr
- Role
- Customer Journey Analyst at Toppr
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Brahmika Chowdhury
As a Customer Journey Analyst at Toppr, I specialize in mapping, analyzing, and optimizing the complete digital experience of learners — from discovery to retention. My role combines the power of data analytics and digital marketing to drive personalized, seamless, and conversion-oriented user journeys in the EdTech space.By collaborating with marketing, product, and UX teams, I identify drop-off points, analyze engagement behavior, and recommend improvements that boost user satisfaction and lifetime value. I leverage tools like Google Analytics, CRM data, heatmaps, and customer feedback to create insights that translate into real business impact.
Experience
Customer Journey Analyst
Jun 2021 — Present · Mumbai, IN
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