Brahim Kerboua
Service Delivery Manager @Sogeti
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WORK HISTORY
Service Delivery Manager @Sogeti
LU
T&M services delivery management- Customer SPOC - Contract Management - Invoicing - Delivery organization and tracking - Resources & people management2. Operating/monitoring services delivery management - Customer SPOC - Contract Management - Pre sales & Sales activities - Invoicing - Delivery organization and tracking - Team management3. Servicenow services delivery management (Services delivered from a MSP instance owned by Sogeti LU)- Customers SPOC - Provider SPOC - Project Management - Business Analyst - ITSM processes specialist - Pre sales & Sales activities - Contract Management - Invoicing - Delivery organization and tracking - Team management
EDUCATION
Université Besançon
Computer Science
IUT Charlemagne Nancy
DUT Informatique Génie Informatique
EXIN your ICT competence partner
ITIL
ABOUT BRAHIM KERBOUA
Animated by a service oriented mindset, I developed year after year many technical skills in Service Delivery Management and a significant maturity in the organizational design.Continuously searching for a mutually beneficial association, I learned to manage properly a commercial relationship.Experienced Process Owner with a demonstrated history of working in the information technology and services industry, my work is based on a detailed analysis of the E2E overview (technical, financial, contractual, organizationnal & human constraints) and on ITIL concepts to optimize as the best as possible the operations and the related costs.
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