Braham Sharma
Deputy General Manager-Customer Success Management at Tata Communications-Churn Management | Customer Experience Management | Revenue Assurance| Net Promoter Score | Retention Management | Contract Renewal
- Role
- Deputy General Manager-customer Success Management at Tata Communications
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Braham Sharma
ITIL V3® Foundation & ITIL Service Operations certified professional with 18+ years of extensive experience in Customer Success Management, Customer Service Management, Relationship Management, Service Assurance, Network Operations, Project Management & Team Management.• Significant experience of working with Enterprise Customers, Project Managers and Technical Teams for securing customer satisfaction and executing concurrent projects.• Proven track record of implementing and executing best practices of ITIL processes.• Problem solver with strong communication skills and high degree of patience and an effective leader with proven abilities in leading teams and guiding team members for the project success.• Specializations: Problem Solving, Analytical, Collaboration, Churn Management, Stakeholder Management, Contract Management, Revenue Enhancement, Net Promoter Score, Critical Thinking & Handling Pressure.
Experience
Deputy General Manager-customer Success Management
Jul 2023 — Present · New Delhi, IN
Churn Mitigation using cross sell or upsell during renewals.• Service Adoption & revenue enhancement.• Owns the NPS target for Top accounts of the region.
Education
Maharshi Dayanand University
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
2003 — 2007
Anna University Chennai
Master of Business Administration (MBA), Telecom Management
2009 — 2011
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