Braeden R. Santos

About Braeden R. Santos

Guardicore microsegmentation specialist with 5+ years supporting enterprise deployments for Akamai Technologies, including dedicated white-glove support for clients in investment banking, financial services, food manufacturing, and mobile telecommunications. Background spans zero trust policy design, threat hunting and security incident analysis, and firewall engineering across major platforms including Palo Alto, Check Point, Cisco FTD, FortiGate, and Juniper. Prior experience in managed security services supporting enterprise firewall operations in a high-volume SOC environment. Currently pursuing CompTIA Security+(SY0-701) with CISSP to follow. Open to contract opportunities in cybersecurity. U.S. Citizen eligible for Public Trust or Security Clearance.

Experience

1. Senior Technical Support Engineer

   Akamai Technologies

   Apr 2023 — Present · Cambridge, MA, US

   Served as a primary technical resource for Guardicore microsegmentation deployments across medium to large enterprise clients, supporting agents, aggregators, management infrastructure, honeypots, and policy configuration- Led live troubleshooting sessions via teleconference with enterprise clients, resolving complex microsegmentation issues including policy mismatches, agent connectivity failures, and infrastructure outages- Provided dedicated white-glove technical support for Elite-tier enterprise clients across investment banking, personal and business banking, food manufacturing, and mobile telecommunications industries, operating under elevated SLA requirements and serving as a primary technical point of contact- Performed threat hunting and security incident analysis as part of Akamai\'s Hunt service, leveraging OSQuery-based detections and network traffic telemetry to investigate potential security incidents across customer environments and delivering actionable incident alerts to affected clients- Coordinated cross-functionally with Escalation Engineering, Customer Success, Professional Services, and Sales to drive resolution on high-severity and executive-escalated cases- Supported 24/7 on-call rotations to maintain stability of client SaaS environments hosting management nodes, aggregators, and deception servers- Authored internal and client-facing technical documentation covering troubleshooting procedures, product usage, and known issue resolution

Skills

• Network Design
• Windows
• Troubleshooting
• Security
• Cisco Ios
• Credit Unions
• Computer Hardware
• Networking
• Help Desk Support
• Customer Service
• C++
• Technical Support
• Organization Skills
• Telephone Skills
• Point of Sale (Pos) Systems
• Basic Html
• Linux
• Microsoft Office
• Credit Card Transaction Processing
• Active Directory
• Windows Server
• Android
• Grocery
• Computer Security
• Cascading Style Sheets (Css)
• Routers
• Network Security
• Windows Vista
• Cisco Routers
• Credit Card Terminals
• Ios
• Cash Handling
• People Skills
• Switches
• Macintosh Applications
• Html
• Windows Xp
• Operating Systems