Brady Thomas
VP, Partner Operations @Discovery Education
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WORK HISTORY
VP, Partner Operations @Discovery Education
Operational Leadership - Leads and integrates operations across Partner Support, Pilot Operations, Professional Development Operations, and Hardgoods/Production Fulfillment- Develops and mentors leadership teams, ensuring consistent professional growth and cross-functional expertise- Creates scalable systems, documents best practices, and drives operational efficiencies across functionsCustomer Experience & Technical Support- Oversees resolution of customer issues across DE platforms, including technical troubleshooting and SSO integrations- Protects SLAs and overall CSAT metricsPilot & PD Execution- Leads pilot teams to design and execute rollout strategies that drive adoption and pipeline growth- Oversees all logistics, systems, and operational elements required for professional development deliveries (onsite and virtual)Vendor & Fulfillment Management- Ensures timely and efficient vendor relations, forecasting, and product/material fulfillmentCross-Functional Collaboration- Partners cross-functionally with Finance, Sales, Partner Success, Marketing, Product, and Engineering to align operational initiatives with company priorities
EDUCATION
University of North Carolina Wilmington
Bachelor of Arts (BA), Elementary Education and Teaching
Appalachian State University
Master of Arts (MA), Educational/Instructional Media Design
SKILLS
ABOUT BRADY THOMAS
VP, Partner Operations at Discovery Education
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