Brady Duncan
Senior Director of Customer Success @ GovInvest | Client Engagement, Data-Driven Solutions
- Role
- Senior Director of Customer Success at TrueComp
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Brady Duncan
Customer Success and analytics leader with over a decade of experience driving measurable…
Experience
Senior Director of Customer Success
Jan 2024 — Present
The role focuses on transforming the Customer Success team by developing data-driven processes and tactical operational plans, enhancing client engagement, and improving customer retention. Focused on fostering collaboration, optimizing workflows, and driving measurable success in client satisfaction, retention and growth.Achievements-Initiated and executed a data-driven customer retention strategy by revamping the client coverage model, optimizing coverage based on key client dimensions such as ARR, product usage, and risk. Aligned CSMs and standardized playbooks across client segments, resulting in a significant year-over-year increase in gross ARR retention-Established an automated task management system with prioritization and classification features, streamlining workflows, enhancing cross-team collaboration, and reducing management overhead. The system also enabled us to do data analysis tied to KPIs, optimizing and prioritizing the most impactful activities-Designed and developed a comprehensive customer success dashboard that provided transparency into renewal opportunities, churn forecasts, renewal statuses, and CS activities. This dashboard enabled the team to personalize and prioritize engagement efforts, monitor progress, and visualize outcomes, while also serving as a key tool for communicating insights and performance to senior leadership.
Education
University of Utah - David Eccles School of Business
Master of Science in Information Systems (MSIS)
2015 — 2017
University of Washington
Master of Health Administration (MHA), Health/Health Care Administration/Management
2011 — 2013
Utah Valley University
Bachelor of Science (B.S.), Community Health with a Health Services Administration Concentration
2006 — 2010
Skills
- Healthcare Management
- Epic Systems
- Hospitals
- Healthcare
- Healthcare Information Technology
- Public Health
- Leadership
- Process Improvement
- Strategic Planning
- Training
- Marketing
- Ehr
- Data Analysis
- Public Speaking
- Management
- Emr
- Sql
- Databases
- Informatics
- Microsoft Sql Server
- Data Warehousing
- Etl
- Healthcare Analytics
- Healthcare Information Technology (Hit)
- Business Process Improvement
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.