Brady Smith
Premium Support Manager at SUSE
- Role
- Premium Support Manager at SUSE
- Location
- American Fork, UT, US
- LinkedIn followers
- 500 followers
About Brady Smith
Currently lead a team of 11 highly skilled support engineers delivering premium support and strategic advisement to enterprise customers. With a strong foundation in global supply chain management and a proven track record in customer-facing roles, I’ve progressed from hands-on buyer and inventory planner to managing complex service delivery, account growth, and now full team leadership in the tech services space.My career highlights include driving $1M+ in professional services revenue through collaborative solution-building and cross-functional leadership, achieving consistent 90%+ renewal rates by coaching engineers and service delivery managers on effective account management, proactive relationship-building, and best-in-class support practices. I’ve led international initiatives, streamlined processes with best-practice documentation, and delivered 100+ customer presentations that uncover needs and foster long-term partnerships. Currently working on efforts to improve competency development to build a high performing service delivery team. Key strengths I’ve developed include:• Leadership & Coaching — Guiding teams to elevate performance, communication, and problem-solving skills while mentoring individuals and groups for sustained success.• Account Management & Relationship Development — Building trusted relationships with enterprise clients and internal stakeholders across regions, including Latin America, to drive retention, growth, and satisfaction.• Problem-Solving & Strategic Thinking — Identifying inefficiencies, negotiating impactful outcomes, and implementing scalable improvements—like a current development program to boost team performance that has potential for company-wide rollout.Fluent in Portuguese and passionate about cross-cultural collaboration, I thrive in dynamic environments where clear communication, empathy, and data-driven decisions turn challenges into opportunities.I’m always open to connecting with fellow professionals in tech services, account management, enterprise support, supply chain, or team leadership and professional coaching—let’s chat about driving customer success and team excellence!
Experience
Premium Support Manager
Dec 2024 — Present · US
Education
Brigham Young University
Global Supply Chain Management
2017 — 2021
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