Brady Simpson

About Brady Simpson

Customer-obsessed leader with 5+ years of experience driving revenue growth and retention in SaaS. I’ve worked my way up from individual contributor roles in sales development to leading a 17-person Customer Success team at Submittable, overseeing relationships that support $50M+ in ARR.I bring a mix of grit, strategy, and team-first leadership to every role. My background as a collegiate athlete and missionary taught me discipline, adaptability, and how to show up for others—and those lessons have shaped the way I lead teams and support customers.Strengths:• Building and scaling teams • Customer retention & GRR strategy• Sales & CS operations • Cross-functional collaboration with Marketing & Product• Coaching and career developmentWhether I’m mentoring a new CSM, designing scalable processes, or jumping into a tough customer renewal, I stay focused on outcomes and people. If you\'re working on solving tough problems in SaaS GTM or Customer Success, I’d love to connect.

Experience

1. Senior Manager of Customer Success

   Submittable

   Mar 2025 — Present

   Leading a team of 17 Customer Success Managers at Submittable, focusing on high GRR and customer retention results.• Collaborate across multiple products and industries to ensure customer satisfaction and success.• Implement strategies to drive customer engagement and loyalty, resulting in increased customer retention rates.• Utilize strong leadership and communication skills to motivate and guide the team towards achieving company goals.• Increased GRR by 25% from 2023 results.• Greater than $2 Million in over performance on GRR and NRR in 2025.• 2025 Team of the Year.

Education

• Weber State University

  Bachelor's degree, Exercise and Sport Science; Minor in Nutrition Education

  2015 — 2018

Skills

• Teamwork
• Leadership
• Microsoft Office
• Sales
• Event Planning
• Management
• Time Management
• Social Media
• Microsoft Word
• Public Speaking
• Forklift Operation
• Retail
• Customer Service