Brady Burnett
CX Agent at WhatNot | B.S. in Human Resources | Grand Canyon University Alumni
- Role
- Customer Experience Agent at Whatnot
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Brady Burnett
Human Resources Management Talent Acquisition Employee Relations Performance…
Experience
Customer Experience Agent
May 2025 — Present · Phoenix, AZ, US
User-Centric Support: Delivered timely and empathetic assistance to both buyers and sellers, addressing inquiries related to payments, orders, and shipments, ensuring a seamless experience across multiple communication channels. • Operational Excellence: Collaborated with cross-functional teams to resolve complex issues, leveraging deep product knowledge to drive positive outcomes and streamline processes. • Continuous Improvement: Identified recurring challenges and implemented proactive solutions to reduce repeat contacts, contributing to enhanced overall customer satisfaction. • Data-Driven Insights: Utilized customer feedback and performance metrics to inform decision-making, driving initiatives that aligned with Whatnot’s commitment to relentless improvement and innovation.
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