Brad Walker
Senior Service Delivery Manager @Fujitsu
Signup · Get unlimited contacts
WORK HISTORY
Senior Service Delivery Manager @Fujitsu
Olathe, KS, US
Manage end-to-end IT service delivery for large-scale accounts, ensuring SLA compliance and high customer satisfaction.Serve as the primary client liaison, driving transparency, trust, and continuous improvement across service operations.Lead cross-functional teams and global delivery resources using Agile and SAFe methodologies to meet strategic goals.Utilize ServiceNow and ITIL practices to monitor performance, resolve issues, and implement scalable service enhancements.
EDUCATION
Brigham Young University - Idaho
Computer Support Certificate, Computer and Information Sciences and Support Services
May Technical College
Computer and Electronics , Business, Computers, Electronics
Brigham Young University - Idaho
Commercial Fundamentals Certificate, Business Administration and Management, General
Brigham Young University - Idaho
Associate of Applied Science, Professional Studies
SKILLS
ABOUT BRAD WALKER
Senior Service Delivery Manager with a focus on providing outstanding customer service…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.