Brad Walker
Sr. Service Delivery Manager at Fujitsu
- Role
- Senior Service Delivery Manager at Fujitsu
- Location
- Olathe, KS, US
- LinkedIn followers
- 500 followers
About Brad Walker
Senior Service Delivery Manager with a focus on providing outstanding customer service…
Experience
Senior Service Delivery Manager
Jul 2016 — Present · Olathe, KS, US
Manage end-to-end IT service delivery for large-scale accounts, ensuring SLA compliance and high customer satisfaction.Serve as the primary client liaison, driving transparency, trust, and continuous improvement across service operations.Lead cross-functional teams and global delivery resources using Agile and SAFe methodologies to meet strategic goals.Utilize ServiceNow and ITIL practices to monitor performance, resolve issues, and implement scalable service enhancements.
Education
Brigham Young University - Idaho
Computer Support Certificate, Computer and Information Sciences and Support Services
May Technical College
Computer and Electronics , Business, Computers, Electronics
1994 — 1995
Brigham Young University - Idaho
Commercial Fundamentals Certificate, Business Administration and Management, General
Brigham Young University - Idaho
Associate of Applied Science, Professional Studies
Skills
- Excel
- Project Management
- Microsoft Excel
- New Business Development
- Integration
- Excel Services
- Vendor Management
- Process Improvement
- Customer Relationship Management (Crm)
- Service Delivery
- Strategic Partnerships
- Technical Support
- Customer Service
- Call Centers
- Program Management
- Business Development
- Leadership
- Account Management
- Team Leadership
- Professional Services
- Sales Operations
- Troubleshooting
- Management
- Business Process Improvement
- Sales
- Outsourcing
- Saas
- Cross-Functional Team Leadership
- Loyalty Programs
- Solution Selling
- Managed Services
- Crm
- Client Relationship Building
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